This study used participatory and service design methods to identify emerging research needs and existing perceptions of library services among science and engineering faculty, post-graduate, and graduate student researchers based at a satellite campus at the University of Colorado Boulder. These methods, and the results of the study, allowed us to uncover barriers in the research processes of a user population without a dedicated physical library. This article describes our participatory and service design approach, the results of the exercises and interviews we conducted with researchers, and our current or planned implementations of services to address researcher needs based on what we learned from the study.