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Reference service redesign: Does incorporating student employee feedback increase feelings of empowerment? Pubblico Deposited

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https://scholar.colorado.edu/concern/articles/5138jf65x
Abstract
  • Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly incorporated into decision making and student perceptions about their role were examined before and after the redesign. The study found that while student feedback improved training and service ability, it did not increase student feelings of empowerment.
Creator
Date Issued
  • 2018-01-01
Academic Affiliation
Journal Title
Subject
Ultima modifica
  • 2019-12-06
Resource Type
Dichiarazione dei diritti
DOI
  • 10.1080/15367967.2018.1506703
ISSN
  • 1536-7975
Language
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