Article

Abstract

• Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly incorporated into decision making and student perceptions about their role were examined before and after the redesign. The study found that while student feedback improved training and service ability, it did not increase student feelings of empowerment.

Creator

• Trujillo, Nicole
• Backen, Rosanna

Date Issued

• 2018-01-01

Academic Affiliation

• University Libraries

Journal Title

• Journal of Access Services

Subject

• iterative design
• student employee training
• service desk
• circulation
• empowerment
• access services

Ultima modifica

• 2019-12-06

Resource Type

• Article

Dichiarazione dei diritti

• In Copyright

DOI

• 10.1080/15367967.2018.1506703

ISSN

• 1536-7975

Language

• English [eng]

License

• Creative Commons BY-NC Attribution-NonCommercial 4.0

Le relazioni

Elementi

Thumbnail	Titolo	Data caricata	Visibilità	Azioni
	referenceServiceRedesignDoesIncorporatingStudentEmployeeF.pdf	2019-12-06	Pubblico	Scaricare