Article

Abstract

• Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly incorporated into decision making and student perceptions about their role were examined before and after the redesign. The study found that while student feedback improved training and service ability, it did not increase student feelings of empowerment.

Creator

• Trujillo, Nicole
• Backen, Rosanna

Date Issued

• 2018-01-01

Academic Affiliation

• University Libraries

Journal Title

• Journal of Access Services

Subject

• iterative design
• student employee training
• service desk
• circulation
• empowerment
• access services

Last Modified

• 2019-12-06

Resource Type

• Article

Rights Statement

• In Copyright

DOI

• 10.1080/15367967.2018.1506703

ISSN

• 1536-7975

Language

• English [eng]

License

• Creative Commons BY-NC Attribution-NonCommercial 4.0

Relationships

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Thumbnail	Title	Date Uploaded	Visibility	Actions
	referenceServiceRedesignDoesIncorporatingStudentEmployeeF.pdf	2019-12-06	Public	Download