This paper explores the applicability of the agent-based (AB) and system dynamics (SD) methods to model a case study of the management of water field services. Water borehole sites are distributed over an area and serve the water needs of a population. The equipment at all borehole sites is managed by a single water utility that has adopted specific repair, replacement, and maintenance rules and policies. The water utility employs several service crews initially stationed at a single central location. The crews respond to specific operation and maintenance requests. Two software modeling tools (AnyLogic and STELLA) are used to explore the benefits and limitations of the AB and SD methods to simulate the dynamic being considered. The strength of the AB method resides in its ability to capture in a disaggregated way the mobility of the individual service crews and the performance of the equipment (working, repaired, replaced, or maintained) at each borehole site. The SD method cannot capture the service crew dynamics explicitly and can only model the average state of the equipment at the borehole sites. Their differences aside, both methods offer policymakers the opportunity to make strategic, tactical, and logistical decisions supported by integrated computational models.